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This letter arrived this morning. Have a quick read.

It is inspirational. #jointwastesolutions

A public service putting service before services. It is respect for the value their people have in their organisation and each other. There are three important leadership points here:

a. The honesty to celebrate the life of a friend by adjusting your service offering to allow your colleagues to participate. It recognises fellowship. Customers do matter but our people, in serious issues like this, matter more.

b. The courage to make the decision with long term benefits to team morale and not beg forgiveness. What is one day change of putting your bins out against saying farewell to a valued friend.

c. Taking a strong leadership decision to prioritise people over process.

HUGE RESPECT for such human focussed leadership.

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